Organization Background

Established in 1981, NIIT Limited, a global leader in Skills and Talent Development, offers multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. It has become known, in particular, as a corporate training company and Industrial Training Company, with customized programs for both large and small enterprises.

NIIT’s BFSI arm - Institute of Finance, Banking and Insurance [IFBI] has been a pioneer in the BFSI education and training space in India since 2006 and has blazed a trail of success with students and corporates. Established by Global Talent Development Company NIIT in association with ICICI BANK, IFBI reflects the strengths of both these parents. IFBI was rated as the ‘Best Training School for Banking and Financial Services Courses’ by Brands Academy Education in 2013. IFBI was recognized as the ‘Most Innovative Recruitment Management initiative’ at the Talent & HR Leadership Conference Awards by ET Now at World HRD Congress 2013. NIIT is an institute that has trained over 35+ million students with 150+ Thousand students in the Banking Sector. 

NIIT has trained over 150+ Thousand bankers through its intense focus on domain, skill and application building. The focus of Certificate Course in Phone Banking – Kotak Mahindra Bank program is to craft proficient entry-level banking and financial professionals who are trained on domain, business development and sales, and high customer service skills. The program is offered with 100% placement assistance with partner organizations in the BFSI sector.

 Program Objective

The Certificate Course in Phone Banking – Kotak Mahindra Bank is a One month program which enables the student to broad base his or her career options in the BFSI industry. Besides covering important foundation and core domain modules, the program offers a student, adequate inputs in managing customer relationships, business development and sales, skills in business communication to engage effectively with the customer and domain specific certifications for developing insight in current financial markets.

NIIT’s unique training methodology focuses on building skills in the learner. This Skill-centricity is achieved through Action Classrooms, Multi-modal learning and Industry Immersion where the teacher is more a Trainer-Facilitator bringing out latent talent and fostering skill development, thus creating first-day-first hour industry-ready entry level professionals.

 About the Program

The duration of the program is One month. The program is unique in both its content as well as its methodology. The program is a blend of core domain knowledge and usable skill requirements with sales and marketing skills, customer handling, Bank products and infectious positive attitude. Thus program is designed in the context of modern-day requirement.

 Why this Program?

There is a big opportunity in BFSI sector. As per reports, recruitment trends in banking set to go up to 25% in 2015-16. We are launching this program to cater to the huge requirements of sales professionals at the entry level for banking and financial organizations –which are aggressive in customer acquisition/direct sales of the products/services. Around 30,000 people join sales jobs at the entry level every year in BFSI sector.

We need to consistently innovate to enable our students, business partners and organization to take advantage of the emerging opportunities.

 Program USP’s

  • Accelerated Short Duration Program for Graduates to kick start their career.
  • Excellent Banking program content with strong domain focus
  • Expert Faculty – Bankers with > 20-25 years of exp.
  • Interview preparation, Grooming and Personal Etiquettes included in content.
  • Lifetime learning like Professional skills, Selling Skills, and Business Communication covered in details.
  • Enhanced job placement opportunities for students through leading tie-ups

 Program Outline and Constituent Topics

-  Overview of Banking

-  Professional Skills

-  Selling skills and Techniques

-  Customer Service

-  Retail Banking

-  Banking and Financial products

-  Regulatory Environment


 Eligibility Criteria

  • Graduate with age <= 25 years
  • Should Have successfully completed Graduation successfully
  • Year Gap in academics allowed, provided candidate is able to justify.
  • Blood relative of current Kotak Mahindra Bank employee will be allowed provided relative employee is not in same business/function.
  • Rehire within six months not allowed.
  • Rehired <6months to <2yrs will be offered same CTC & grade subject to prior approval from Kotak Mahindra Bank.

 Program Fees

 The program is priced @ 28,000/- + (Service tax extra), will be paid by the candidate

 Program Duration

Duration of the Program is one month (25 days)

The program will be executed 8-10 hours/day – 6 days a week

partner organisations & corporate clients