Admissions for this program are currently closed.


With the advances in technology, banks continue to offer services outside the banking premises through telephone, internet, ATMs, KIOSKs etc. Technology-enabled services, not only provide easy access to the customers but also helps banks to reduce their costs of handling/servicing transactions. Today, Telebanking channel is used by banks to generate new business, enhance customer relationship, be available at all times and reduce branch workload.

 With the continuous growth of the Indian banking sector while ensuring improved services to customers at lower cost, banks continue to invest in telebanking. This requires banks to  increase the number of phone banking officers.


The focus of the program is to create day-one, hour-one ready professionals for Phone Banking Officers Roles in leading banks of the country.


Program duration will be 3 months.

 Training schedule consists of

  • 4-5 hours of classroom sessions. Conducted at the IFBI centers.
  • 3 hours of supervised self-study per day. Supervised self-study takes place after the classwork.

 In addition to the formal classroom sessions, students may be required to participate in collaborative projects and assignments, e-learning and other reference work. To expedite the program, students may have to study on some local holidays.


  • Age < 26 Years (Born on or after August 1, 1989)
  • Graduate with minimum 50% in graduation; Maximum 1 year of gap in education
  • Correspondence Graduates are not eligible for the program
  • Good Communication skills in English is required

Candidates with 0-2 years of call centre experience would be preferred.


Upon successful completion of the program, students would be provided 100% placement assistance.


  • Communication Training – including training on Etiquette and Grooming
  • Telephone Etiquette
  • Customer Service/Customer query handling
  • Selling skills  & Techniques(Cross selling)
  • Overview of Indian Financial System & Banking
  • Regulatory Environment in Banking
  • Banking Products  – Assets & Liabilities
  • Finacle Training
    • Handling Inbound and Outbound calls
    • Voice Training


The classroom teaching phases of the program are evaluated. Tests, quizzes, assignments, case studies, viva and project-work form the evaluation instruments during the classroom phase. The transcript finally received by the student reflects scores obtained in all the courses.


Fees are inclusive of all academic charges, examinations and the IFBI study materials. Payments are to be made to IFBI by cash, credit/debit card, cheque or demand draft, in favor of 'NIIT Institute of Finance Banking and Insurance Training Limited'.

 Admissions for the program is currently open only in the following locations

  • Delhi
  • Mumbai
  • Chennai
  • Hyderabad
  • Bangalore
  • Pune
  • For free personal counseling, get-in touch through 'Call Us Free' button between 9.30am to 5.30pm. 

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