Online Programs @ NIIT Digital

A 40-hour program that provides new Relationship Managers skills to perform sales and customer relationship tasks effectively. The program provides techniques of identifying prospects, fixing appointments and managing meetings professionally. The focus is on pitching products based on the customer’s need and creating lasting relationships.

Learner profile: Relationship managers of less than 6 months tenure

A 20-hour program that provides new Branch Heads an overview of their key performance areas, which are Sales, Operations and Staff Management. The program helps them systematically plan their actions in the first 30 days in order to work towards their goals.  

Learner profile: Branch heads of less than 6 months tenure

A 20-hour program for Credit Officers / Asset Officers in Retail Banking Branch. This program provides an overview of credit management process and enables them to do careful assessment of proposals, following CIBIL guidelines.

Learner profile: Credit Officers / Asset Officers in Retail branches, 0 – 3 year tenure

A 20-hour program that gives an understanding of Foreign exchange, International Trade and Domestic Sales, Legal framework, Export Finance, Remittances, Bank Guarantees, Merchant Trade, Buyer’s Credit and more.

Learner profile: New officers in Trade Finance funtion or Bank officials who would like to up skill themselves for the specialized area of Trade Finance

A critical skill that customer-facing workforce needs to quickly acquire is to approach customer virtually, build rapport, present products and sell virtually. This comprehensive blended program helps the participants with practical ways of engaging customers and using good tools and techniques to sell virtually.

Learner profile: Customer-facing professionals with 6 months to 6 year tenure

A 20-hour program for Branch operations managers who are responsible for branch operations, such as cash management, as well as customer service, audit and compliance for the branch. This program covers the processes of branch operations and audits and best practice of customer handling. The program also gives the operations managers an insight into compliance requirements in all customer interactions and back-end operations.

Learner Profile: Operations managers of less than 1 year tenure

A 20-hour program designed for customer service professionals of Retail Bank branches. This program enables participants to identify what creates great customer experience, and how they can leverage various channels and tools to provide a great experience to customer and build lasting relationships. Through extensive role plays and case studies, the participants get insight into common mistakes and the ways to avoid those mistakes.

Learner profile: Retail branch professionals with 6 months to 3 year tenure