Across private and public sector banks in India, operations roles are transitioning to sales and relationship roles. The trend shows that branch-based customer service executives are now expected to drive sales through acquisiton of new customers and enhancement of relationship value from existing customers.
To support this significant change in the talent landscape of banks, NIIT IFBI offers a focused program that prepares a fresh graduate to face customers confidently from day 1, build and nurture relationships and generate value for customers and for the bank. Through extensive practice, the participants develop skills to provide the right solutions to new and existing customers from the bank's product suite and third-party products. These participants develop a strong customer focus and great relationship building skills.
Post Graduate Diploma in Sales and Relationship Banking
Duration: 4.5 months [45 days in class + 3 months guided internship]
Virtual Relationship Management program
Banks continue to invest in contact centres to improve customer service.
As branch banking shrinks to give way to automation, many branch operations roles are transitioning to sales roles and virtual relationship manager roles. Virtual Relationship managers (VRMs) act as one point of contact for all requirements or issues of bank’s managed customers. VRMs are a high potential channel for banks for revenue generation through customer retention, cross-selling and portfolio management. Banks are investing significantly in strengthening the VRM talent for a better customer experience and higher revenue.
NIIT IFBI provides a step-up learning journey for VRMs through the entire employment life cycle. This program can empower your managed virtual channel for systemic performance improvement.
Leveraging our extensive experience in enabling contact centre roles, proven methodologies, assets and metrics, we have designed this program to make virtual relationship managers efficient and support their continuous development.